Contact Us
Have a question? Shoot us an email and we will be in touch with you asap.
Drop Us A Line
We are here to help! Whether you have a question about our pet products, need assistance with your order, or want to inquire about a return, our customer support team is ready to assist you.
1. GET IN TOUCH WITH OUR SUPPORT TEAM
For the fastest resolution, please contact us via email or by completing the contact form below.
- Customer Support Email: support@astrapaws.com
- Response Time: We aim to respond to all inquiries within 24 to 48 hours (Monday – Friday).
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time / HKT)
Order Inquiry Tip: If you are contacting us regarding an existing order, please include your Full Name and Order Number (e.g., #AP-1002) in your message so we can assist you as quickly as possible.
2. COMPANY & LEGAL INFORMATION
astrapaws.com is owned and operated by:
- Brand Name: AstraPaws
- Legal Entity Name: ASTRA SOLUTIONS LIMITED
- Company Registration / CR No.: [Insert Your Hong Kong CR Number]
- Registered Office Address: [Insert Your HK Registered Address]
- Data Privacy & Compliance Email: support@astrapaws.com
3. QUICK LINKS & HELPFUL RESOURCES
Before reaching out, you may find instant answers to your questions in our dedicated help centers:
- Need to track your parcel? Visit our [Track Your Order] page.
- Have questions about shipping timelines? Read our [Shipping Policy].
- Want to return or exchange an item? Review our [Refund and Return Policy].
- Have questions about website terms? Read our [Terms and Conditions].