Last Updated: October 7, 2026

Welcome to astrapaws.com (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the Site, including all content, functionality, products, and services offered on or through astrapaws.com, operated by ASTRA SOLUTIONS LIMITED (“Company”, “AstraPaws”, “we”, “us”, or “our”).

By accessing the Site, browsing our product catalog, or placing an order, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree to all of these Terms, you must not access or use the Site.

1. COMPANY INFORMATION & LEGAL CAPACITY

  • Legal Entity Name: ASTRA SOLUTIONS LIMITED
  • Company Registration / CR No.: [Insert Your Hong Kong CR Number]
  • Registered Business Address: [Insert Your HK Registered Address]
  • Customer Support Email: [Insert Contact Email]

By agreeing to these Terms, you represent and warrant that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.

2. E-COMMERCE STORE & GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:

  1. Transmissions over various networks; and
  2. Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card and payment details are always encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology during transfer over financial networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

3. PRODUCTS & PET SAFETY DISCLAIMER

A. Product Descriptions and Accuracy

We attempt to display product colors, features, dimensions, and images as accurately as possible. However, we cannot guarantee that your computer or mobile screen display of any color or texture will be completely accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

B. Pet Safety & Supervision Disclaimer

  • Supervision Required: Our pet products, toys, accessories, grooming tools, and apparel are designed for standard household pet use. Pets should always be supervised while using or interacting with any product purchased from the Site.
  • Inspect Prior to Use: You agree to inspect all products prior to each use for wear, damage, or loose parts. Immediately discontinue use and discard any product if it becomes damaged, chewed, or poses a choking hazard.
  • No Veterinary Advice: Information provided on the Site regarding pet care, product fit, or usage is for informational and educational purposes only and does not constitute veterinary, medical, or professional animal health advice. Consult a licensed veterinarian for specific medical concerns regarding your pet.
  • Limitation of Product Liability: AstraPaws and ASTRA SOLUTIONS LIMITED accept no responsibility or liability for damages, injuries, or loss resulting from misuse, improper installation, unmonitored use, or failure to follow product safety instructions.

4. ORDERS, PRICING, AND PAYMENT TERMS

A. Order Acceptance and Cancellation

Receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order quantity for any reason, including product unavailability, errors in product or pricing information, or suspected fraudulent activity.

If we cancel an order after your payment has been processed, we will issue a full refund to your original payment method.

B. Pricing and Currencies

All prices displayed on the Site are stated in United States Dollars (USD) (or your local checkout currency where dynamic currency conversion applies). Applicable shipping fees and taxes (if any) will be calculated and clearly displayed during the checkout process prior to final order submission.

C. Payment Processing

Payment for all orders must be made at checkout. We accept major credit cards, debit cards, and digital payment methods (such as Visa, Mastercard, American Express, Apple Pay, and Google Pay) processed securely through certified third-party payment gateways (e.g., Stripe, Airwallex).

By submitting payment details, you represent that you are authorized to use the designated payment instrument and authorize us (and our payment processors) to charge the total order amount.

D. Chargeback Policy and Dispute Resolution

If you experience an issue with an order, billing error, or delivery delay, you agree to contact our customer support team at support@astrapaws.com prior to initiating a payment chargeback or dispute with your issuing bank or credit card company. We are committed to resolving customer issues promptly and fairly. Fraudulent chargebacks will be vigorously contested and reported to relevant fraud databases and credit reporting agencies.

5. SHIPPING, INTERNATIONAL DELIVERY, AND CUSTOMS

A. Order Processing and Shipping Times

Orders are processed and dispatched according to the shipping timelines posted on our Shipping Policy page. Estimated delivery times are provided as guidelines only and are not guaranteed, as international transit times may vary due to carrier delays, weather, peak holiday volume, or customs inspections.

B. International Shipping & Customs Duties

When ordering products for international delivery:

  • Import Taxes & Duties: Depending on your destination country’s regulations, your shipment may be subject to import duties, taxes, VAT, or customs clearance fees assessed by local government authorities.
  • Customer Responsibility: Unless explicitly stated otherwise at checkout (e.g., DDP – Delivered Duty Paid), all import duties, tariffs, and customs clearances are the sole responsibility of the customer.
  • Customs Delays: AstraPaws is not responsible for shipping delays caused by destination customs clearance procedures or carrier holds.

C. Risk of Loss

All purchases made on the Site are executed pursuant to a shipment contract. Risk of loss and title for items pass to you upon our delivery of the parcel to the carrier.

6. RETURNS, REFUNDS, AND CANCELLATIONS

A. Voluntary 30-Day Return Policy

We offer a voluntary 30-day return window from the date of product delivery for eligible items in unused, unwashed, and original condition with all tags and original packaging intact. For voluntary commercial returns, return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect due to our error.

B. Statutory Cancellation Rights for UK and EU Consumers

Nothing in this policy affects your non-waivable statutory rights under applicable consumer protection legislation.

If you are a consumer residing in the United Kingdom or the European Union:

  • Right to Cancel: You have the statutory right to cancel your purchase contract without giving any reason within 14 calendar days from the day on which you (or a third party designated by you) acquire physical possession of the goods.
  • Returning the Goods: Once you notify us of your decision to cancel, you must send back the goods without undue delay and no later than 14 calendar days from the date on which you communicated your cancellation.
  • Statutory Refund Timing: We will reimburse all payments received from you for the returned items—including standard outgoing delivery costs (excluding supplementary costs arising if you chose an express or premium delivery method)—without undue delay and no later than 14 calendar days after the day we receive the returned goods back, or (if earlier) 14 days after the day you provide verifiable proof that you have sent the goods back.

C. Non-Returnable Items and Exceptions

For health, hygiene, and animal safety reasons, used pet grooming tools, opened pet hygiene products, or items damaged as a result of pet chewing or improper handling are excluded from voluntary returns, unless the item is defective or non-compliant upon receipt under applicable consumer laws.

D. Refund Processing

  • Voluntary Returns: Once your returned item is received, inspected, and approved under our voluntary policy, refunds are credited back to your original payment method within 5–10 business days.
  • Statutory Refunds: Statutory refunds under local consumer legislation will be processed strictly within the timeframes required by applicable mandatory law.

7. INTELLECTUAL PROPERTY RIGHTS

All content present on the Site—including text, website design, graphics, logos, product photography, video clips, brand assets, slogans, and software code—is the exclusive property of ASTRA SOLUTIONS LIMITED or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

“AstraPaws”, the AstraPaws logo, and associated product names are trademarks or registered trademarks of ASTRA SOLUTIONS LIMITED. You are granted a limited, revocable, non-exclusive license to access the Site for personal, non-commercial shopping purposes only. Any unauthorized reproduction, redistribution, or commercial exploitation is strictly prohibited.

8. USER CONDUCT & PROHIBITED USES

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Site or its content:

  1. For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.
  2. To violate any international, federal, state, or local regulations, rules, laws, or local ordinances.
  3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  4. To submit false, misleading, or fraudulent information, including fictitious names, disposable emails, or stolen payment credentials.
  5. To upload or transmit viruses, malware, trojans, or any type of malicious code that will or may be used in any way that affects the functionality or operation of the Site.
  6. To scrape, crawl, harvest, or extract data from the Site using automated tools without our explicit written permission.
  7. To engage in conduct that abuses, harasses, threatens, or defames our customer service representatives.

We reserve the right to terminate your account or cancel pending orders immediately upon discovering a violation of any prohibited uses.

9. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

A. “As Is” and “As Available”

THE SITE, ALL CONTENT, AND ALL PRODUCTS PURCHASED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

B. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASTRA SOLUTIONS LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND—INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, REPLACEMENT COSTS, OR INJURY TO PERSONS OR PROPERTY—ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCTS PROCURED USING THE SITE.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOT TO EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ASTRA SOLUTIONS LIMITED, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand—including reasonable attorneys’ fees—made by any third party due to or arising out of your breach of these Terms, your misuse of any product, or your violation of any law or the rights of a third party.

11. GOVERNING LAW AND JURISDICTION

These Terms, our policies, and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to its conflict of law principles.

Any dispute, controversy, claim, or difference arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

12. SEVERABILITY AND ENTIRE AGREEMENT

  • Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.
  • Entire Agreement: The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and AstraPaws regarding your use of the Site.

13. CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.

14. CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to our customer operations team:

  • Legal Entity Name: ASTRA SOLUTIONS LIMITED
  • Attention: Terms & Compliance Department
  • Customer Support Email: [insert email]
  • Company Registration / CR No.: [Insert Your Hong Kong CR Number]
  • Registered Office Address: [Insert Your HK Registered Address]