Last Updated: October 7, 2026

At AstraPaws (operated by ASTRA SOLUTIONS LIMITED), we strive to deliver your pet products quickly, safely, and transparently. We partner with reliable international logistics networks and direct air express carriers to ensure your orders reach you smoothly.

This Shipping Policy provides full details on order processing times, estimated transit durations, shipping costs, tracking procedures, and customs regulations for purchases made on astrapaws.com (the “Site”).

1. ORDER PROCESSING & HANDLING TIME

All orders placed on astrapaws.com undergo a brief processing and quality inspection phase prior to dispatch.

• Order Cutoff Time: 5:00 PM Eastern Standard Time (EST) / 5:00 PM Greenwich Mean Time (GMT). Orders placed after this time or on weekends/holidays will begin processing on the next business day.
• Standard Handling Time: 1 to 3 business days (Monday – Friday, excluding public holidays).
• Order Verification & Fulfillment: During handling, we verify payment authorization, confirm shipping addresses, conduct item quality checks, and securely pack your order at our designated fulfillment hubs.

Once your order is dispatched from our fulfillment facility, you will receive an automated shipping confirmation email containing a direct carrier tracking link.

2. ESTIMATED SHIPPING & TRANSIT TIMES

Transit times depend on your delivery destination. Below are our estimated shipping timelines after order processing is complete:

Destination / Country	Estimated Transit Time	Primary Delivery Carriers
United States	5 – 10 business days	USPS, FedEx, UPS, YunExpress
United Kingdom	5 – 9 business days	Royal Mail, Evri, YunExpress
European Union	6 – 11 business days	Local Postal Services, DHL, YunExpress
Canada & Australia	7 – 12 business days	Australia Post, Canada Post, YunExpress
Rest of the World	8 – 15 business days	Local Postal Networks, DHL Express

Please Note: Transit times are estimates based on average carrier performance and are not strictly guaranteed. External delays may occasionally occur due to severe weather, peak holiday shopping seasons, global air freight capacity, or local customs clearance inspections.

3. SHIPPING RATES AND FREE SHIPPING THRESHOLDS

Shipping costs are calculated at checkout based on the total value of your order and destination country.

• Standard Global Shipping: Flat rate of $4.95 USD for orders under $50.00 USD.
• Free Worldwide Shipping: Applies automatically at checkout on all orders totaling $50.00 USD or more (after discounts and promo codes are applied).
• Promotional Shipping Offers: From time to time, we may offer limited-time free shipping promotions on specific items or collections.

4. ORDER TRACKING & DELIVERY CONFIRMATION

Every package shipped by AstraPaws includes end-to-end electronic tracking.

1. Tracking Link Email: Once your shipment is dispatched, a tracking confirmation email will be sent to the email address provided during checkout.
2. How to Track: You can track your package by clicking the tracking link in your confirmation email or by visiting our dedicated [Track Your Order] page on astrapaws.com and entering your order number and email.
3. Tracking Update Delays: Please allow 24 to 48 hours after receiving your tracking number for the carrier to scan the package and update initial movement data on their tracking portal.

5. CUSTOMS, IMPORT DUTIES, AND TAXES

Because ASTRA SOLUTIONS LIMITED operates globally with regional fulfillment centers, international shipments may be subject to import regulations depending on your destination country.

A. United States Orders

Orders shipped to the United States under the $800 USD de minimis threshold are exempt from import customs duties and federal tariffs.

B. United Kingdom & European Union Orders

• VAT / Taxes: For UK and EU shipments, value-added taxes (VAT) or sales taxes are either collected at checkout or handled during customs entry in accordance with applicable tax regulations.
• Customs Clearance: Unless explicitly indicated at checkout as DDP (Delivered Duty Paid), any destination customs duties, local administrative fees, or import tariffs levied by local tax authorities are the responsibility of the customer.

C. Other International Destinations

Customers ordering outside the US, UK, EU, CA, or AU are responsible for compliance with local import regulations and payment of any applicable import duties, tariffs, or VAT enforced by their local government authorities upon package arrival.

6. ADDRESS ACCURACY & UNCLAIMED PACKAGES

A. Customer Responsibility for Shipping Address

Please double-check your shipping address (including apartment/suite number, street name, city, state/zip code, and phone number) before completing checkout. We are not responsible for orders shipped to incorrect or incomplete addresses supplied by the buyer.

B. Incorrect Address Modifications

If you notice an error in your shipping address, please contact us immediately at support@astrapaws.com within 2 hours of placing your order. Once an order enters the dispatch queue or is handed over to the carrier, address modifications cannot be made.

C. Unclaimed / Returned to Sender Packages

If a parcel is returned to our fulfillment facility due to an incorrect address provided by the customer, failed delivery attempts, or failure to collect the package from a local postal depot/customs office:

• The customer will be responsible for the cost of re-shipping the package to an updated address.
• Alternatively, if a refund is requested for an unclaimed package returned to us, the original shipping costs and carrier return penalty fees will be deducted from the total refund amount.

7. LOST, STOLEN, OR DAMAGED PACKAGES IN TRANSIT

We package all items with care to ensure they arrive safely. However, if issues occur during carrier transit:

A. Packages Damaged Upon Arrival

If your package arrives visibly damaged or items inside are broken, please notify us within 48 to 72 hours of delivery at support@astrapaws.com. Please provide your order number, clear photographs/videos of the damaged item, the outer box, and the shipping label. We will promptly issue a free replacement or full refund.

B. Delayed or Missing Tracking

If your tracking information has not updated for more than 10 consecutive business days, please reach out to our team so we can open a official trace investigation with the shipping carrier.

C. Packages Marked as “Delivered” but Not Received

If your carrier tracking status indicates “Delivered” but you cannot locate your parcel:

1. Check around your doorstep, porch, side yard, mailbox, and secondary entry points.
2. Check with family members, roommates, building managers, or neighbors who may have accepted the parcel on your behalf.
3. Contact your local post office or delivery driver with your tracking number.
4. If you still cannot locate your parcel after 24 hours, contact us at support@astrapaws.com. While we are not liable for stolen packages after verified carrier delivery, we will assist you in filing a carrier investigation claim.

8. ORDER CANCELLATIONS & CHANGES

If you need to cancel or modify an order after placement:

• Contact us at support@astrapaws.com as soon as possible with the subject “Order Cancellation Request – Order #[Your Order Number]”.
• Orders can only be canceled or modified if processing has not yet commenced. Because our automated fulfillment system routes orders quickly to logistics partners, we cannot guarantee cancellation once an order is submitted.
• If your order has already been processed or shipped, please wait for delivery and follow our [Refund and Return Policy] to request an authorized return.

9. CONTACT US

If you have any questions regarding shipping timelines, tracking, or order status, please reach out to our customer logistics team:

• Brand Name: AstraPaws
• Legal Entity Name: ASTRA SOLUTIONS LIMITED
• Company Registration / CR No.: [Insert Your Hong Kong CR Number]
• Registered Office Address: [Insert Your HK Registered Address]
• Customer Support Email: [Insert email]
• Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)