Last Updated: October 7, 2026

This Privacy Policy describes how ASTRA SOLUTIONS LIMITED (operating as “AstraPaws”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, make a purchase from, or interact with astrapaws.com (the “Site”) or use our services.

This Privacy Policy explains how ASTRA SOLUTIONS LIMITED collects, uses, and protects your personal information when you visit, make a purchase from, or interact with astrapaws.com (the “Site”). We encourage you to read this policy carefully to understand our privacy practices.

1. DATA CONTROLLER & COMPANY IDENTIFICATION

The Site is owned and operated by:

  • Legal Entity Name: ASTRA SOLUTIONS LIMITED
  • Company Registration / CR No.: [Insert Your Hong Kong CR Number]
  • Registered Business Address: [Insert Your HK Registered Office Address, e.g., provided by Sleek]
  • Privacy Contact Email: [Insert contact email]

2. PERSONAL INFORMATION WE COLLECT

We collect personal information directly from you, automatically through your device, and from third-party sources to provide, improve, and secure our services.

A. Information Provided Directly by You

  • Contact Information: Full name, email address, phone number, shipping address, and billing address.
  • Order & Transaction Details: Items purchased, order value, delivery preferences, customer support inquiries, and transaction history.
  • Account Credentials: Username, encrypted passwords (if you create a customer account).
  • Payment Information: Payment card details, billing address, and transaction metadata. (Note: All payment data is processed securely by certified third-party payment acquiring gateways. We do not store full credit card numbers or CVVs on our servers).

B. Information Collected Automatically

When you navigate the Site, we automatically collect technical data regarding your device and usage:

  • Device & Technical Data: IP address, browser type, operating system, unique device identifiers, time zone, and language settings.
  • Usage & Interaction Data: Pages viewed, products browsed, time spent on pages, search queries, referral URLs, cart additions, and checkout progress.
  • Tracking Technologies: Cookies, web beacons, clear GIFs, embedded scripts, and server-side tracking pixels (including Meta Pixel, TikTok Pixel, and Google Tags).

C. Information Received from Third Parties

  • Payment Processors: Transaction status, fraud scoring signals, and confirmation of payment from Stripe or Airwallex.
  • Fulfillment & Logistics Partners: Shipping status, tracking numbers, and delivery confirmations from third-party logistics (3PL) providers and carrier networks.
  • Advertising & Analytics Platforms: Demographic estimates, interest categories, and conversion attribution data provided by Google, Meta, and TikTok.

3. LEGAL BASIS & PURPOSES OF DATA PROCESSING

We process your personal information for the following legitimate commercial and legal purposes:

  1. Fulfilling Orders & Service Delivery: To process payments, verify identities, fulfill purchases, arrange international shipping and logistics, issue receipts, and communicate order updates.
  2. Customer Support: To respond to questions, handle return/refund requests, resolve technical issues, and improve customer satisfaction.
  3. Marketing & Advertising: To serve personalized advertisements, remarketing campaigns, and promotional messages on social media and search platforms (Google, Meta, TikTok), and to send opt-in promotional newsletters (where permitted by law).
  4. Fraud Prevention & Security: To screen orders for potential risk or fraud, verify cardholder details via 3D Secure 2.0 (3DS) and Address Verification Systems (AVS), protect our Site infrastructure, and enforce our terms.
  5. Analytics & Performance Optimization: To analyze customer browsing trends, assess campaign effectiveness, optimize storefront navigation, and improve inventory planning.
  6. Legal & Regulatory Compliance: To comply with tax, corporate reporting, anti-money laundering (AML), and regulatory obligations enforced by Hong Kong authorities, financial institutions, and global regulators.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to store settings, analyze site traffic, and optimize marketing campaigns.

Types of Cookies Used:

  • Essential Cookies: Necessary for core website functions, including cart retention, session handling, and checkout security.
  • Performance & Analytics Cookies: Collect aggregated data on site speed, traffic sources, and popular pages (e.g., Google Analytics).
  • Advertising & Targeting Cookies: Placed by ad platforms (Meta, Google, TikTok) to track conversion actions, build custom/lookalike audiences, and deliver targeted ads across third-party websites.

Managing Your Cookie Preferences:

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may impact your ability to use certain features on our Site, including checkout functionality.

5. SHARING AND DISCLOSURE OF PERSONAL DATA

We do not sell your personal information for monetary compensation. We share your personal data only with trusted service providers bound by strict confidentiality and data protection obligations:

  • Payment Gateways & Financial Partners: Stripe, Airwallex, and acquiring banks to authorize, clear, and audit financial transactions.
  • Logistics & 3PL Partners: Order fulfillment providers (e.g., CJdropshipping, Zendrop), packaging partners, and courier services (e.g., USPS, UPS, FedEx, YunExpress) strictly to ship and deliver your products.
  • E-Commerce Hosting & Infrastructure: Hosted storefront platforms (Shopify / WooCommerce), database hosting providers, and Content Delivery Networks (CDNs).
  • Marketing & Advertising Vendors: Google LLC (Google Ads, Merchant Center), Meta Platforms, Inc. (Facebook/Instagram Ads), and TikTok Pte. Ltd. for ad delivery, analytics, and conversion attribution.
  • Legal & Regulatory Authorities: When required by law, subpoena, court order, or to defend our legal rights against fraudulent or unauthorized activity.

6. INTERNATIONAL DATA TRANSFERS

Because ASTRA SOLUTIONS LIMITED operates globally, your personal data may be transferred to, stored, and processed in jurisdictions outside your home country—including Hong Kong, the United States, Singapore, and European Union member states—where our cloud servers, ad partners, and 3PL fulfillment hubs operate.

We ensure all cross-border transfers comply with applicable data protection legislation through contractual safeguards and standard data protection clauses.

7. DATA RETENTION AND SECURITY

A. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. All transaction data submitted through the Site is encrypted using Transport Layer Security (TLS/SSL) technology.

B. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, maintain accounting records, and comply with mandatory statutory retention periods under Hong Kong company and tax laws.

8. YOUR PRIVACY RIGHTS

Depending on your region of residence, you may hold specific rights regarding your personal information:

A. General Rights (including Hong Kong PDPO)

  • Access & Rectification: The right to request access to the personal data we hold about you and request correction of inaccurate data.
  • Opt-Out of Direct Marketing: The right to unsubscribe from direct marketing emails at any time using the “Unsubscribe” link in our footers.

B. European Union & UK Residents (GDPR / UK GDPR)

If you reside in the EEA or UK, you have the right to:

  • Request erasure (“Right to be Forgotten”) of your personal data.
  • Restrict or object to certain data processing activities.
  • Request data portability in a structured, machine-readable format.
  • Lodge a complaint with your local Data Protection Authority.

C. California & US Residents (CCPA / CPRA)

If you are a resident of California or other US states with privacy laws, you have the right to:

  • Know what categories of personal information we collect, use, and disclose.
  • Request deletion of your personal information.
  • Opt-Out of the “Sale or Sharing” of Personal Information for cross-context behavioral advertising. You may exercise this right by opting out of tracking cookies or contacting us directly.
  • Non-discrimination for exercising your legal privacy rights.

To exercise any of these rights, please contact us at support@astrapaws.com.

9. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to external third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy notices of any third-party website you visit.

10. CHILDREN’S PRIVACY

Our Site and products are directed strictly at adult consumers. We do not knowingly collect or solicit personal information from children under the age of 16 (or under 13 in certain US jurisdictions). If we learn that we have collected personal data from a child without parental consent, we will promptly delete that information from our records.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational, legal, or regulatory environment. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are published constitutes acceptance of the updated terms.

12. CONTACT US

For questions, privacy requests, or complaints regarding this Privacy Policy, please contact our data compliance team:

  • Company Name: ASTRA SOLUTIONS LIMITED
  • Attention: Privacy & Compliance Team
  • Email: [Insert contact email]
  • Address: [Insert Your HK Registered Address]